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Software & Apps

All currently registered York students have access to a wide variety of discounted software and free downloads.

Students can also access software available in computer labs.

**Please note once you are no longer an active York student, you will lose access to computing services such as Microsoft 365 and MyApps. Please visit the Accounts Lifecycle page for more information.

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Featured Services

Overview:

All new students get a Google Apps account automatically when they activate their Passport York account via Manage My Services. Email address format is username@my.yorku.ca.

**Please note only undergraduate students use Gmail. Click here for more information on you undergraduate Gmail account>>

How do I access it?

Gmail

Organize your inbox, manage emails, and communicate effortlessly.

Training>>

Docs

Create, edit, and collaborate on documents in real time from any device.

Training>>

Slides

Design presentations, share ideas, and work together with your classmates seamlessly.

Training>>

Calendar

Schedule meetings, set reminders, and keep track of your events.

Training>>

Additional Google Apps:

Store your files securely and open or edit them from any device.

Training>>

Create spreadsheets for your data and collaborate with your colleagues.

Training>>

Share and discuss files in Google Docs, Sheets, and Slides all in one place.

Training>>

Hold impromptu video meetings on the go, host or attend virtual training classes around the world, perform remote interviews, and much more

Training>>

Manage event registrations, create a quick opinion poll, create quizzes, and much more.

Training>>

Capture notes, share them with others, and access them from your computer, phone or tablet.

Training>>

Build internal project hubs, team sites, public-facing websites, and more—all without designer, programmer, or IT help.

Training>>

Create contacts and contact groups, communicate with contacts, and more.

Training>>

Create mailing lists, share files with team members using one address, and more.

Training>>

Frequently Asked Questions

MyApps FAQs

To request access to an application that is already on the MyApps portal, please submit a request to askit@yorku.ca.

When hovering over an app, you will be presented with one or more of the following options:

  • Launch Remote:
    • Available on Apple and Windows devices
    • Launches the application via a remote session to York University data centers
  • Launch in Browser:
    • Available on Apple, Linux and Windows devices running a supported browser such as Google Chrome
    • Launches the application via a remote browser session to York University data centers
  • Web Portal:
    • Available on Apple, Linux and Windows devices running a supported browser such as Google Chrome
    • Launches the application on the web
  • Launch
    • Available on Windows devices
    • Downloads the application to your device as a virtual copy and will launch it as if it was installed on your device

Users may encounter issues if they do not confirm giving Parallels access to their Hard Drive the first time they run Parallels. Please follow the instructions in the following document to fix this issue.

View help videos to assist you with everything from logging in and customizing your portal, to troubleshooting and requesting support.

View video tutorials>>

Logging into MyApps now requires all users to authenticate using Passport York and Duo 2FA. For more information, click here.

There is a known issue where logging into some York web services may cause an error when launching applications remotely. You will see the error below in your web browser after launching a remote application: 

"This page isn't working" message

We know logging into the following services will cause this error, but other services or conditions may also cause it: 

  • HR Self Serve 
  • SIS Web Apps at https://sis.info.yorku.ca 

We recommend you use another browser when accessing HR Self Serve so it does not interfere with MyApps remote applications. 
If you encounter this issue, close your browser and try again. If you still get the error, delete your cookies in your default browser, which should fix the issue. Here is how you can delete your cookies from various browsers: 

When following the above instructions to clear your cookies, please ensure that any additional tabs that open in your browser are closed to prevent this error from occurring (e.g. you have a SIS Web App that automatically opens in a different tab in your browser). Some browsers allow you to reopen tabs that were open in your previous browsing session: 

  1. Open your browser, open a new blank tab 
  1. Close any/all other tabs that automatically open 
  1. Clear cookies in your browser (select “All Time” for the time period) 
  1. If already logged in to MyApps, logout 
  1. Close your browser 
  1. Open a new browser window and login to MyApps again 

We are currently working with the vendor to resolve this issue, and we thank you for your patience. 

Zoom FAQs

Yes, a Passport York account is required to access Zoom.

The Zoom at York University service does not, by default, store any personal information beyond name and email address (which serves as the user account). Your Passport York credentials are never shared with the service. If you choose to add a profile picture or any other information manually to your profile, that information will also be stored.

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